Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Snowhawks Raven. To us, providing you with the best client service includes handling your personal information with great care and respect.
By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks Raven can collect, use or disclose your personal information.
As a Snowhawks Raven client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.
We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.
We will distribute program newsletters periodically via email. You will have the option to “unsubscribe” from promotional emails at any time. Further, Snowhawks Raven will not share your email address with any other individual or business without your prior consent.
We at Snowhawks recognize that our youngest members, despite all the best intentions, may not be ready for the length of day or the physical nature of our sports. Consequently, all those on our Mount St. Louis Traveller “Snow Kids” Program may cancel after three sessions with no questions asked. A full pro-rated refund will be returned.
Will be subject to a $20 administrative fee.
Refund
$100 administration charge for cancellations prior to December 1, 2022 (February 15, 2023 for Spring programs). No refund after these dates other than for unused lift tickets.
Covid Cancellations
The Covid pandemic has taken many twists and turns, and as we navigate the coming Snowhawks ski season, we once again must ask that you share some of the responsibility and shared risk with us. At this time, we anticipate being able to operate in a regular Snowhawks manner. That means full capacity on buses, in our lunchrooms and within lesson groups. However, as we have come to learn, things can change at a moment’s notice and we will have to adapt as required.
Covid Cancellations
We do not anticipate any Covid-related shutdowns this season, however, we simply cannot afford to offer a full refund to clients if in fact this does occur. Once again, for the coming season we are proposing a degree of shared responsibility and risk. Should we get shut down, clients will receive a full prorated refund less an administration fee of $20 per day to a maximum of $100 (+hst). In the event of a member testing positive for Covid 19, a makeup day will be offered.
Medical Cancellation Protection
Our $50 Medical Cancellation Protection fee in the Camp options section of the online registration process, allows for a full, pro-rated refund, in the event that a member is unable to commence or continue with a program for medical reasons or injury (a note from a physician is required). Colds, flu and Covid 19 are excluded. Incidental missed outings may be made up on other programs this winter, provided space is available on the buses.
**Any refund will be issued by cheque. We do not refund back to credit cards
Cancellations by Snowhawks due to inclement weather will be made up by skiing/snowboarding on both days of a subsequent weekend or by extending the program.
At Snowhawks we believe in respect for all members, Snowhawks staff, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.