Policies | About | TorontoSnowhawks Ski & Snowboard School | Toronto + Ottawa Ontario
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Snowhawks Raven Policies

Should you have any questions or require clarification on any of our policies there is a good chance you may find your answer in our Frequently Asked Questions or please contact us, we're more than happy to speak with you.

Snowhawks Raven Policies

  • Registration Acceptance +

    • Registration acceptance is on a first come basis.
    • Online registration is required, along with the appropriate payment.
    • Credit card payment is easiest however we do accept cheque and etransfer payment.
  • Privacy +

    Our commitment to privacy

    Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Snowhawks Raven. To us, providing you with the best client service includes handling your personal information with great care and respect.

    Your privacy protection is assured

    By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks Raven can collect, use or disclose your personal information.

    Using your personal information to your advantage

    As a Snowhawks Raven client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.

    How we protect your information

    We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.

    How we communicate with you

    We will distribute program newsletters periodically via email. You will have the option to “unsubscribe” from promotional emails at any time. Further, Snowhawks Raven will not share your email address with any other individual or business without your prior consent.

  • Returned Cheques +

    Will be subject to a $20 administrative fee.

  • Helmets +

    • Helmets are mandatory for all kids on all programs including Christmas Traveller, Mount St. Louis Traveller, Blue Mountain Traveller and Spring Break Programs.
    • Helmets are not mandatory, yet recommended on our Wednesday Adult Getaway.
  • Refund Policy +

    If your child is sick and is experiencing any of the symptoms of Covid19, you must keep them home for that day.  You will be required to have your child tested within 2 days and the results made known to us by the following Thursday.  This will allow for proper contact tracing and protocols for those who may have come into contact with them.  A credit will be given for the day missed.  If the child tests positive for Covid19, a refund will be issued for the time missed (please note there is a $100 administration fee).

    If we are forced by public health officials to shut down on account of Covid19, clients will be issued a prorated refund, less a $100 administration fee.

    There is a $100 administration charge for cancellations prior to Dec. 1 (Feb. 15, for Spring Break Programs). No refunds after these dates.

    Please note that we must charge a $100 administration fee given that there are significant costs in preparation for this season.

  • Missed Days +

    • There will be no makeup days allowed this season due to Covid19 due to space restrictions on our buses and in our groups.
    • For those on the Wednesday Adult Getaway program, you may be a spouse or family member over the age of 18 in lieu of your missed day.
    • There is no carry over to future years for make-ups.
  • Rules for Members +

    At Snowhawks we believe in respect for all members, Snowhawks staff, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.


    • Face coverings must be worm at all times on the buses, in the chalet and all other times (other than while eating lunch).
    • While on the ski hill members should wear a double layer balaklava, hot hood or some other form of insulated face covering.
    • Members must choose a single bus stop which must be used to and from the hill.  There are no alternating bus stops.
    • Maximum of 1 person per seat on the bus, other than immediate family members.
    • There is no eating or drinking allowed on the bus.
    • At all times members should practice proper social distancing where possible (getting on and off buses, lunch seating, etc.)
    • Wellness checks will have to be completed for each member on a weekly basis and submitted at the time of boarding the bus ***

    Code of Conduct

    • All members are expected to exhibit exemplary and appropriate behavior at all times including time spent on the bus, within the group environment and in the chalet.
    • Verbal or physical harassment (including bullying) to other members, staff or the general public will not be tolerated. Refrain from intimidation of any student or adult in the school or the public. This includes any form of physical aggression, swearing or foul language.  Treat each other in a respectful manner, using appropriate language and actions.
    • Behavior or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
    • Listen and follow directions given by staff members
    • Members are not permitted to possess and/or consume alcohol or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
    • Kids and teens may not smoke anything including drugs, cigarettes or e-cigarettes. So doing may result in dismissal from the Program.
    • Snowhawks reserves the right to remove any members from our program, with no refund, if this code is not adhered to.

    Medical Disclosure

    • It is incumbent that parents provide us with a comprehensive understanding of every members' physical and mental medical background.  This is required for us to be best prepared to attend to our members' needs.

    Group Lesson Format

    • Parents should be aware that our program is designed for group learning and that we are simply not equipped to provide ongoing one on one instruction.  Members who require such service may be removed from the program, in which case a full prorated refund will be issued.

    Alpine Responsibility Code

    • There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.
    • Always stay in control. You must be able to stop or avoid other people or objects.
    • People ahead of you have the right-of-way. It is your responsibility to avoid them.
    • Do not stop where you obstruct a trail or are not visible from above.
    • Before starting downhill or merging onto a trail, look up-hill and yield to others.
    • If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
    • Always use proper devices to help prevent runaway equipment.
    • Observe and obey all posted signs and warnings.
    • Keep off closed trails and areas.

    These Snowhawks rules are intended to make everyone's winter experience a safe and enjoyable one.

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