Policies | About | TorontoSnowhawks Ski & Snowboard School | Toronto + Ottawa Ontario
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Snowhawks Policies

Should you have any questions or require clarification on any of our policies there is a good chance you may find your answer in our Frequently Asked Questions or please contact us, we're more than happy to speak with you.

Snowhawks Policies

  • Registration Acceptance +

    • Registration acceptance is on a first come basis.
    • Online registration is required, along with the appropriate payment.
    • Credit card payment is easiest however we do accept cheque and etransfer payment.
  • Privacy +

    Our commitment to privacy

    Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Snowhawks Raven. To us, providing you with the best client service includes handling your personal information with great care and respect.

    Your privacy protection is assured

    By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks Raven can collect, use or disclose your personal information.

    Using your personal information to your advantage

    As a Snowhawks Raven client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.

    How we protect your information

    We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.

    How we communicate with you

    We will distribute program newsletters periodically via email. You will have the option to “unsubscribe” from promotional emails at any time. Further, Snowhawks Raven will not share your email address with any other individual or business without your prior consent.

  • Snowhawks Guarantee – Mount St. Louis “Snow Kids” Program Only +

    We at Snowhawks recognize that our youngest members, despite all the best intentions, may not be ready for the length of day or the physical nature of our sports. Consequently, all those on our Mount St. Louis Traveller “Snow Kids” Program may cancel after three sessions with no questions asked. A full pro-rated refund will be returned.

  • Returned Cheques +

    Will be subject to a $20 administrative fee.

  • Helmets +

    • Helmets are mandatory for all kids on all programs including Christmas Traveller, Mount St. Louis Traveller, Blue Mountain Traveller and Spring Break Programs.
    • Helmets are not mandatory, yet recommended on our Wednesday Adult Getaway.
  • Missed Days +

    • There are no refunds or credit for missed days.
    • Make up days are available where space permits. This requires participant to come on both a Saturday and a Sunday (or one day over Christmas or March Break, if space permits).
    • Those on our Adult Getaway may bring their spouse or a friend in lieu of a make-up day.
    • Members seeking a first make-up day will be given priority over those requiring second or third make-up days.
    • There is no carry over to future years for make-ups.
  • Refund Policy, Covid Cancellations & Medical Cancellation Protection +


    $100 administration charge for cancellations prior to December 1, 2022 (February 15, 2023 for Spring programs). No refund after these dates other than for unused lift tickets.

    Covid Cancellations

    The Covid pandemic has taken many twists and turns, and as we navigate the coming Snowhawks ski season, we once again must ask that you share some of the responsibility and shared risk with us.  At this time, we anticipate being able to operate in a regular Snowhawks manner.  That means full capacity on buses, in our lunchrooms and within lesson groups.  However, as we have come to learn, things can change at a moment’s notice and we will have to adapt as required.

    Covid Cancellations

    We do not anticipate any Covid-related shutdowns this season, however, we simply cannot afford to offer a full refund to clients if in fact this does occur.  Once again, for the coming season we are proposing a degree of shared responsibility and risk.  Should we get shut down, clients will receive a full prorated refund less an administration fee of $20 per day to a maximum of $100 (+hst).  In the event of a member testing positive for Covid 19, a makeup day will be offered.

    Medical Cancellation Protection

    Our $50 Medical Cancellation Protection fee in the Camp options section of the online registration process, allows for a full, pro-rated refund, in the event that a member is unable to commence or continue with a program for medical reasons or injury (a note from a physician is required).  Colds, flu and Covid 19 are excluded.  Incidental missed outings may be made up on other programs this winter, provided space is available on the buses.

    **Any refund will be issued by cheque.  We do not refund back to credit cards

    Cancellations by Snowhawks due to inclement weather will be made up by skiing/snowboarding on both days of a subsequent weekend or by extending the program.

  • Rules for Members +

    At Snowhawks we believe in respect for all members, Snowhawks staff, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.

    Code of Conduct

    • All members are expected to exhibit exemplary and appropriate behavior at all times including time spent on the bus, within the group environment and in the chalet.
    • Verbal or physical harassment (including bullying) to other members, staff or the general public will not be tolerated. Refrain from intimidation of any student or adult in the school or the public. This includes any form of physical aggression, swearing or foul language.  Treat each other in a respectful manner, using appropriate language and actions.
    • Behavior or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
    • Listen and follow directions given by staff members
    • Members are not permitted to possess and/or consume alcohol or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
    • Kids and teens may not smoke anything including drugs, cigarettes or e-cigarettes. So doing may result in dismissal from the Program.
    • Snowhawks reserves the right to remove any members from our program, with no refund, if this code is not adhered to.

    Medical Disclosure

    • It is incumbent that parents provide us with a comprehensive understanding of every members' physical and mental medical background.  This is required for us to be best prepared to attend to our members' needs.

    Group Lesson Format

    • Parents should be aware that our program is designed for group learning and that we are simply not equipped to provide ongoing one on one instruction.  Members who require such service may be removed from the program, in which case a full prorated refund will be issued.

    Alpine Responsibility Code

    • There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.
    • Always stay in control. You must be able to stop or avoid other people or objects.
    • People ahead of you have the right-of-way. It is your responsibility to avoid them.
    • Do not stop where you obstruct a trail or are not visible from above.
    • Before starting downhill or merging onto a trail, look up-hill and yield to others.
    • If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
    • Always use proper devices to help prevent runaway equipment.
    • Observe and obey all posted signs and warnings.
    • Keep off closed trails and areas.

    These Snowhawks rules are intended to make everyone's winter experience a safe and enjoyable one.

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