For Saturday, Sunday or Spring Break youth programs; and for Wednesday, Thursday Evening or Mid-winter Getaway adult programs: Payment in full may be made by cheque, Interac email transfer, eCheck (electronic funds transfer), credit card or debit card. If paying by eCheck only, a deposit will secure registration and the balance may be paid in installments. If paying by cheque or Interac, payment in full must be received by Snowhawks within five business days of submission of registration.
For Skiing/Snowboarding-in-Schools (after-school) programs: Payment in full may be made by eCheck (electronic funds transfer), credit card or debit card. For payment by eCheck only, a deposit followed by installements is available. For after-school programs, cheques and email transfers are not acceptable forms of payment.
For Single-day Recreational programs: Payment in full may be made by eCheck (electronic funds transfer), credit card or debit card. Cheques and email transfers are not acceptable forms of payment for Single-day (including PD Day) programs.
For Saturday, Sunday and Spring Break youth programs; and for Wednesday, Thursday Evening or Mid-winter Getaway adult programs: There is a $70 + HST administration charge for cancellations prior to Dec.1 (Feb. 15 for Spring Break Programs). No refunds after these dates (although the value of unused lift tickets may be credited on account and applied to a future registration) unless Medical Cancellation Protection is purchased.
For Skiing/Snowboarding-in-Schools (after-school) programs: Refunds are available for cancellation in advance of 21 days before program start; however, this will incur a $25 + HST administration charge. There are no refunds for cancellation within 21 days of program start, and no refunds for missed outings or make-up days for any reason, except for withdrawal from the program for medical reasons (note from physician required); withdrawal from the program for medical reasons is subject to a $32/day + HST hold-back to defray bus and other fixed program costs.
For Single-day Recreational programs: Refunds are available for cancellation in advance of 21 days before program start; however, this will incur a $15 + HST administration charge. No refunds for cancellation within 21 days of program start, and no refunds for missed outings for any reason.
All other refunds (such as cancelling a lesson or equipment rental option on an After-school or Single-day Rec program) are subject to an administration charge of 2.5% of the amount refunded (+ HST), or a minimum administration charge of two dollars ($2.00 + HST), whichever is greater.
Refunds are generally processed at the conclusion of the program.
Youth (aged 9 & under): At Snowhawks we recognize that our youngest members, despite all the best intentions, may not be ready for the length of day or the physical nature of our sports. Consequently, all those aged nine and under on our Gatineau or Laurentian Traveller Programs may cancel after three sessions with no questions asked. A pro-rated refund will be returned, subject to an administration charge of 2.5% of amount refunded (+ HST), or $20 + HST, whichever is greater.
Adults: Try before you buy - First-time adult members may register for a Flex Pack (4-Wednesday package) and pay for only their initial outing. Then, if choosing to continue with the program after the first outing (on week 1 of the program), the balance of payment is due to continue with the next three outings.
At Snowhawks, we believe in respect for all, including members, Snowhawks staff, instructors, chaperons, chauffeurs, hill staff and the general public. In addition, safety is a concern to all and thus the General Rules, listed below, as well rules regarding safe skiing, snowboarding and general conduct (see Alpine Responsibility Code, below) must be respected.
There are elements of risk that common sense and personal awareness can help reduce. While out on the slopes, always show courtesy to others, and please adhere to the code listed below. We all share the responsibility for a safe outdoor experience:
Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Snowhawks. To us, providing you with the best client service includes handling your personal information with great care and respect.
By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Canadian Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks can collect, use or disclose your personal information.
As a Snowhawks client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.
We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.
We will distribute program newsletters periodically via email. You will have the option to “unsubscribe” from promotional emails at any time. Further, Snowhawks will not share your email address with any other individual or business without your prior consent.