• 1

Snowhawks Ottawa Policies

Should you have any questions or require clarification on any of our policies there is a good chance you may find your answer in our Frequently Asked Questions or please contact us, we're more than happy to speak with you.

Snowhawks Ottawa Policies

  • Registration Acceptance +

    • Registration acceptance is on a first come basis.
    • Online registration or a signed and properly completed Registration Form is required, along with the appropriate payment.
      For Skiing + Snowboarding in Schools program: online registration only.
    • Spaces may be reserved by phone or e-mail provided that registration and payment are completed within five business days.
      Does not apply to Skiing + Snowboarding in Schools program.
    • For single-day recreational programs, participants aged 11 and under must be accompanied by a participant aged 16 or older.
  • Payments, Refunds & Medical Cancellation Protection +

    • Payment may be made by cheque, Interac email transfer, credit card or debit card. If paying by cheque or Interac, payment must be received by Snowhawks within five business days of the initial online registration. For Saturday, Sunday, Wednesday, Mid-winter Getaway and Spring Break programs only, any post-dated cheques must accompany the deposit cheque with initial registration.
    • Returned cheques will be subject to a $20 administrative fee.
    • Late Fee: For those registering on the Gatineau or Laurentian Traveller after December 20, a $25 surcharge will be applied.
    • "Refunds"

      For Saturday, Sunday, Wednesday, Mid-winter Getaway and Spring Break programs: There is a $50 administration charge for cancellations prior to Dec. 1 (Feb. 15 for Spring Break Programs). No refunds after these dates (although unused lift tickets may be credited and applied to a future registration) unless Medical Cancellation Protection is purchased.

      For Skiing + Snowboarding in Schools programs: Refunds are available for cancellation in advance of 21 days before program start; however, this will incur a $20 administrative fee. No refunds for cancellation within 21 days of program start, and no refunds for missed outings for any reason, except for withdrawal from the program for medical reasons (note from physician required); withdrawal from the program for medical reasons is subject to a $20/day hold-back to defray bus and other program costs.

      For Single-day Recreational programs: Refunds are available for cancellation in advance of 21 days before program start; however, this will incur a $20 administrative fee. No refunds for cancellation within 21 days of program start, and no refunds for missed outings for any reason.

    • Medical Cancellation Protection allows for a full, pro-rated refund less a $20 deductible, in the event that a member is unable to commence or continue with a program for medical reasons. Conditions: a note from a physician is required; colds and flu are excluded (see Missed Days below); Medical Cancellation Protection must be purchased at the time of registration.
      Medical Cancellation Protection does not apply to Skiing + Snowboarding in Schools programs or to Single-day Recreational programs.
    • If a member makes use their own season lift pass on any outing, a refund or credit valued approximately at the cost of a group rate lift ticket will be issued at the conclusion of the program.
    • Rental equipment not returned will be charged to the member at replacement cost.
  • Missed Days +

    • There are no refunds or credit for missed days.
    • On Skiing + Snowboarding in Schools programs, there are no make-up days offered for missed days.
    • On Youth programs, make-up days are available where space permits. This requires a participant to attend on a Sunday in place of a Saturday, or vice versa, or double up on both a Saturday and a Sunday one weekend, or participate one day over the Spring Break. However, all of these options are only available if space (on the coach) permits. As well, a small charge may apply to cover lift ticket differential should a missed trip be made up at a significantly more expensive centre.
    • For a missed Single-Day Recreational program, a make-up day on another Snowhawks program is available where space permits, subject to approval from Snowhawks. This option is only available if space (on the coach) permits. As well, a small charge may apply to cover lift ticket differential should a missed trip be made up at a significantly more expensive centre.
    • Those registered on our Snowhawks' Wednesday Adult Getaway may replace themselves with an alternate if they plan to miss an outing. Or they may bring along a guest on a subsequent outing. However, other registered program members may not serve as alternates or guests. Also, these make-up options are subject to availability of space on the coach. Finally, a small charge may apply to cover lift ticket differential should a missed trip be made up at a significantly more expensive centre.
    • Members seeking a first make-up day will be given priority over those requiring second or third make-up days.
    • There is no carry over to future years for make-ups.
  • Snowhawks Guarantee +

    Youth (aged 9 & under): At Snowhawks we recognize that our youngest members, despite all the best intentions, may not be ready for the length of day or the physical nature of our sports. Consequently, all those aged nine and under on our Gatineau or Laurentian Traveller Programs may cancel after three sessions with no questions asked. A full pro-rated refund will be returned.

    Adults: Try before you buy - First-time members may purchase a Flex Pack (4 Wednesday package) and pay only 25% of the total cost in advance (by cheque or Interac email transfer). Then, after the first outing (on week 1 or 2 of the program), the balance of payment is due to continue with the next three outings.

  • Helmets + Wristguards +

    • Helmets are mandatory for all members on Snowhawks Ottawa youth programs, Skiing + Snowboarding in Schools programs, and for all participants under the age of 18 on a Single-Day Recreational program.
    • Helmets are strongly recommended on Snowhawks adult programs and for all adults (aged 18+)
    • Wristguards are very highly recommended for all beginner and novice snowboarders on all Snowhawks programs.
  • Rules for Members +

    At Snowhawks, we believe in respect for all including all members, Snowhawks staff, chauffeurs, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.

    General Rules

    • If a member bullies others, jeopardizing their emotional and/or physical safety, we will contact the member (for adult programs) or parents (for all other programs) and follow up with consequences. Dismissal may result from bullying.
    • Behaviour or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
    • Members are not permitted to possess and/or consume alcohol – adult (age 19+) programs excepted - or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
    • Children and teens may not smoke cigarettes. So doing may result in dismissal from the Program.
    • If a member is dismissed from the Program for breaking the aforementioned rules, there will be no refund of fees.
  • Alpine Responsibility Code +

    There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience:

    • Always stay in control. You must be able to stop or avoid other people or objects.
    • People ahead of you have the right-of-way. It is your responsibility to avoid them.
    • Do not stop where you obstruct a trail or are not visible from above.
    • Before starting downhill or merging onto a trail, look up-hill and yield to others.
    • If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
    • Always use proper devices to help prevent runaway equipment.
    • Observe and obey all posted signs and warnings.
    • Keep off closed trails and areas.
  • Privacy +

    Our commitment to privacy

    Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Snowhawks. To us, providing you with the best client service includes handling your personal information with great care and respect.

    Your privacy protection is assured

    By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Canadian Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks can collect, use or disclose your personal information.

    Using your personal information to your advantage

    As a Snowhawks client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.

    How we protect your information

    We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.

    How we communicate with you

    We will distribute program newsletters periodically via email. You will have the option to “unsubscribe” from promotional emails at any time. Further, Snowhawks will not share your email address with any other individual or business without your prior consent.

  • 1

Calling All MembersGet your friends to join the fun!

Refer friends, neighbours and colleagues and SAVE!Receive credits towards your registration when your referrals register for Snowhawks’ adult or youth programs.

$30 CREDIT
TO YOU

when they register one adult in the full Wednesday Adult Getaway program; $15 for additional adults in the same family.

$20 CREDIT
TO YOU

when they register one adult in the Wednesday Flex Pack program; $10 for additional adults in the same family.

$40 CREDIT
TO YOU

when they register one child in the Gatineau or Laurentian Traveller program; $20 for additional kids in the same family.

$20 CREDIT
TO YOU

when they register one child in a Spring Break program; $10 for additional children in same family.

Maximize your savings... Promote the program.

 

Please let us do the work: Do Not deduct credits from your payment. We’ll track your credits to be refunded or applied against a future registration, as you wish. Remember to have your referrals write YOUR name on their registration form.