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Frequently Asked Questions – "Toronto"

We get so many questions that we have dedicated a whole page to the most common ones.

Teen & Youth Programs

Wednesday Adult Getaways

Youth & Teen Programs – General:

What is Snowhawks' teaching philosophy?
Snowhawks provides excellent skiing and snowboarding instruction in a safe and stimulating environment which promotes friendship, self esteem and physical fitness.  We believe that all skiers and snowboarders, from beginners to most advanced, should be challenged to develop their skills, and to develop confidence to ski and/or snowboard in all types of conditions and over diverse terrain.  We also believe that everyone can and should meet with success, so our instructors plan lessons carefully to select the proper terrain, set reasonable goals and structure the learning at a comfortable pace. Above all, we pay close attention to the individual needs of each member to ensure that they are learning, having fun and feeling comfortable with others and with themselves.

What if my son/daughter doesn’t like it?
We will do everything in our power to ensure that everyone has the best winter possible. If it means the director skis or boards with your son/daughter ourselves or if a group change will do the trick, we will do it! We also offer the Snowhawks guarantee on the "Snow Kids" Mt. St. Louis Traveller which is "if the parent or child after three weeks does not want to continue with the program for whatever reason (no questions asked) we will refund all of the monies pro rated!" That’s how sure we are that your son/daughter will enjoy themselves.

What if an injury or illness precludes myself or my child from continuing with the program?
Provided that Cancellation Protection is purchased, anyone unable to continue with the program due to medical reasons will be issued a pro-rated refund (less a $50 deductible) for the remaining days. Cancellation Protection is available for a cost of $15 and must be purchased at the time of registration. If Cancellation Protection is not purchased, a refund will be issued based on unused lift tickets and rental equipment only. A medical note is required. For matters such as the flu or minor injuries, we will allow make-up days provided we have the space to accommodate this on alternate days or programs.

What is our make-up policy?
As there is only limited space on buses we are therefore constrained in our make-up policy. Make-up days are based on seat availability and are on a first come, first served basis. We will endeaver to provide make-ups for those who have missed multiple days prior to allowing members second or third make-up days.

Contacting Us at The Hill:

How do I reach my child in a family emergency?
Call the Blue Mountain Toronto Line at (416) 869-3799 and ask to leave a message for Snowhawks with Group Services X6217 or call Mt. St. Louis at 416-368-6900. Avoid leaving urgent messages on the Snowhawks office’s voice mail during program days as we are unable to check for messages until the end of the day.

Youth & Teen Programs – BUS QUESTIONS:

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What kind of buses do we use?
Snowhawks uses only luxury coaches. All are equipped with washrooms, DVD's and cell phones (phones are for drivers only in the event of an emergency). Skis and snowboards are stored underneath the bus for safety. We have used Pacific Western as our company of choice for over fifteen years. They provide excellent service and their drivers are very courteous.

Can my son / daughter be on the same bus as their friend?
In most cases the answer is yes. Most buses follow a route within the city. In order to ensure you are on the same bus as your friend we ask that you both choose the same pick up location. Just before the season begins, please call and we will tell you if that bus stops at a location closer to your home. If it does, it is no problem changing your son or daughter to a closer stop as it does not alter the capacity of that bus. There are some stops that have more than one bus. In those cases, the bus supervisor will have a list of all kids at that stop. The kids can therefore get onto whichever bus they choose. This is done on a first come, first serve basis.

Can my son / daughter go up on one bus and return home on another?
The rule of thumb here is no! Allowing this can only add confusion. In addition, there may not be space on the other bus. Having said that, accommodation can be made in certain circumstances. For instance, IF there is space and IF it is arranged in advance, allowance may be made for families where a parent is going to be out of town, if the parents no longer live together or if a child is sleeping over at a friends’ house.

How long are the bus rides?
Travel time to Barrie area hills is approximately one and a quarter hours and Collingwood is approximately two hours.  On the Mt. St. Louis Traveller Program, eight weeks are spent in Barrie. The Blue Mountain Traveller travels two weeks to Barrie and six to Collingwood. The Christmas Traveller goes exclusively to Barrie. The Spring Break Traveller travels twice to Barrie and three times to private hills in the Collingwood Area. In addition to highway travel time, the buses also follow a route within the city which may add up to a half hour depending on where one lives.  Our objective is to be at the hill for 9:00 a.m. and leave the hills at 4:00 p.m.

How are buses supervised?
All buses are staffed by Snowhawks adult chaperons. In addition, most of our instructors ride on the bus as well. Our staff are there to take attendance, establish and enforce some reasonable guidelines for conduct, and to generally assist members.

What bus company should we look for in the morning?
We use a company called Pacific Western. Please note, however, that on occasion charter bus companies do 'borrow' buses from each other or there might be other organizations at the same location using the same bus company.  This is why we ask that you please make note of the exact location we tell you to go to and as an extra precaution, please ask the supervisor on the bus if it is a Snowhawks' bus. One should also check with the supervisor that the bus is for their program… i.e. Mt. St. Louis Traveller vs. Blue Mountain Traveller.

What if I am late for the bus?
The buses will attempt to be as prompt as possible. Other than the first week, they will leave the designated stop at the times indicated. Should you miss the bus, you have three options:

  1. Drive directly to the hill and inform the Snowhawks director of your dilemma and ask the director to make sure your son/daughter goes home on the bus;
  2. Send your son / daughter up on another Snowhawks program for that day only (ie. If you miss a bus which is scheduled to go to Collingwood that day, you may wait 30-45 minutes for another bus which will go to a Barrie hill);
  3. Drive to another bus pick-up location which may leave later. Please check our website at the end of December, when all our bus routes will be posted.

How do the kids get from the bus to the hill?
The buses will let the kids off as close to the hill as possible. The kids will be given their lift ticket on the bus. They will get off the bus wearing their ski/snowboard boots and will then gather their skis or snowboard. On the older kids’ programs, our members will walk to the hill and either go directly to their lesson or to the ski and snowboard school meeting place. On our "Snow Kids" Mt. St. Louis Traveller or with younger ones on our Christmas or Spring Traveller programs, our instructors will help carry equipment and walk the children to the class meeting area.

How does pick-up at the end of the day work?
We ask that parents be on time when picking up their child at the end of the day. If a parent is late, either an instructor, chaperon or responsible adult will stay with the child, or in some instances a chaperon may take the child home with them (if the parent is very late).  On occasion, the bus may have to wait with a child and this inconveniences parents down the line, so please be on time. If we have advance knowledge that a bus will be very late (say more than 30 minutes), we will record an announcement on the Snowhawks telephone lines. 

It is the parents responsibility to be on time. Those who are late more than once, we reserve the right to remove their children from the program with no refund. We do this as it is unfair to all the other parents further on the route who must wait or our "volunteer" parent chaperones who often have other committments upon return to the city.

What if my child won't be taking the bus?
Please notify us in advance, and send a note for the bus chaperone. 

Youth & Teen Programs – INSTRUCTION:

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Where does Snowhawks get their instructors from?
Approximately 90% of Snowhawks’ instructors are graduates of our Instructor-In-Training class. In that way, we are able to hire "insiders" that know our system well. Many hours of pre-season training, both dry land and on-hill, ensure that all staff are well versed in our expectations. In addition, ALL are certified by the Canadian Ski Instructors Alliance ("CSIA"), the Canadian Association of Snowboard Instructors ("CASI") and / or the Canadian Ski Coach's Federation ("CSCF"). Most importantly, Snowhawks instructors understand that they are concurrently teaching a skill and ensuring the safety and enjoyment of all their class members.

Can my son / daughter be in the same group as their friend?
Most definitely, provided that they are similar enough in ability and speed. It is unfair to hold up a whole group for one who is not at the level of the others. It is also unfair to have one put into a slower group just so they can be with their friend. If we feel that the group is not homogeneous enough, we do reserve the right to make changes for the benefit of all.

Can my son / daughter do a mix of skiing, snowboarding?
Most definitely! A Combo option mixing skiing and snowboarding is a feature of the mid-winter programs. The one drawback is that two sets of equipment are necessary. A rental option may be worthwhile in this case.

My son / daughter wants to learn to snowboard but I want them to perfect their ski skills first.
This is a concern we hear more and more. Ultimately, the kids should be able to do that which interests them. The benefits of both sports are without question. In both cases, the kids are learning a skill, they are in a positive environment and they are having fun. Many kids want to learn snowboarding so why not let them! One may also consider our learn to snowboard options on our Christmas and March Break programs or a Combo Option (explained above) . Ultimately the kids will want to try snowboarding at some time and they will choose for themselves which they prefer.

What if my son / daughter progresses quicker (or slower) than the rest of the class?
We begin the year with the assumption that the groups are as homogeneous as possible in terms of ability and speed. In every group, someone has to be the quickest and someone has to be the slowest. The instructor will attempt to progress the class as a unit. Some kids may pick up a new skill quicker than others. Often the group will leap frog each other as the year progresses. In cases where one child progresses at a more rapid pace than the others, adjustments can be made and are made.

Will my son / daughter receive extra attention if necessary?
Absolutely! Occasionally, a member needs an extra confidence boost or just a little extra help to reach that next level. That’s what we’re there for!

Who has an all day lesson, who has an AM lesson and who has a PM lesson?
On the Christmas and Spring Traveller programs, all kids Grade 6 and under have an all day lesson as do all beginners. During our mid winter programs, all kids on the "Snow Kids" Mt. St. Louis Traveller, regardless of ability level have a full day with the instructor (including lunch). On the "Hawks" Mt. St. Louis Traveller, all ten year olds have an AM lesson as do novice and "Hawks" eleven year olds. Advanced eleven year olds plus those twelve and older have a PM lesson. On the "Hawks Plus" Mt. St. Louis Traveller, all kids have an all day lesson. On the "Raven" Blue Mountain Traveller program, all twelve and thirteen year olds have an AM lesson. Fourteen year olds and up have a PM lesson. On the "Raven Plus" program all kids have an all day lesson. Beginners, regardless of age have an all day lesson. This applies for both skiers and snowboarders. All those in our Instructor-In-Training class have a full day lesson. On the "Raven X Press " Blue Mountain Traveller, lessons are optional and may be purchased separately.

How does the free ski / snowboard period work?
The Snowhawks free period is a chance for our members to garner some independence and mileage in a less structured environment. It is, however, restricted to those on the "Hawks" Mt. St. Louis Traveller and the "Raven" Blue Mountain Traveller and to grade 7 and up on our Christmas and Spring programs. Our kids are buddied up with friends or others from their group and they are then allowed to free ski/snowboard. We use a buddy system though kids can form groups of two, three or whatever number they desire. The rule, however, is that everyone must be with at least one other person. In addition, buddies have to stay within sight of each other at all times. If one has to go in for whatever reason, their buddy must go in as well. For those that don’t have a buddy, or if their buddy is away on that day, we have a "Need A Buddy" sign. The director will assign buddies to those requiring such at that time. It should also be noted that our chaperons and instructors are watching out for all members. Our members are encouraged to wear our Snowhawks’ crest as one form of identification (Mt. St Louis Traveller only). Directors keep in communication via walkie talkie and a walkie talkie (or beeper) is also provided to the ski patrol leader at the hills we visit.

Youth & Teen Programs – EQUIPMENT & DRESS:

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Where should I get equipment?
Snowhawks is sponsored by Sporting Life and anyone who has ever shopped there will tell you that their service is second to none. On top of that they will offer additional incentives to Snowhawks members. 
Do be somewhat leery of second hand stores and ski/snowboard swaps. If you buy from those places, go with someone who knows equipment and make sure you pay close attention to the ski bindings. Snowhawks has limited sets of rentals available as well. You simply arrange for a personal fitting, pick up the equipment in the Fall, use it for the season, and then return it to us in the Spring. For Christmas and Spring programs, you may rent the equipment for the week.

What equipment should I get?
Given that kids are always growing, there is probably no need to buy the best equipment possible. For youngsters, ask about the Junior Half-Back program. Sporting Life initiated this program and they are still the best! Most kids choosing to snowboard prefer a freestyle or free ride (all-mountain) board.  Above all, buy something that fits well, is comfortable and is of an appropriate length, stiffness, etc.

Are helmets necessary?
Helmets are now mandatory for all those on our Mt. St. Louis Traveller Program, beginner skiers and boarders on all programs, all those wishing to join a freestyle ski or snowboard class, and anyone wishing to join their group in the terrain parks. There is only minimal resistance to wearing them as most kids have now grown up with helmets. They are also extremely warm and fashionable. There is no doubt that they do prevent injury. In many sports we are seeing an increase in the rate of concussions. We are also seeing a trend towards wearing helmets in other sports such as cycling, rollerblading, skateboarding and even wakeboarding.

How should my son / daughter dress for the day?
Definitely keep an ear tuned to the weather forecast. If colder temperatures are forecast, make sure that your son / daughter has good long johns (preferably breathable), gloves or mitts, waterproof warm ups, a turtle neck, sweater or sweatshirt, a neck tube, hat and a good breathable waterproof jacket. Snowboarders prefer more loose fitting clothing with reinforced knees and butt. Wearing layers is great as one can shed a layer as the day warms up. Sunglasses and/or goggles are also great, especially for inclimate weather or for very sunny days. On days when extreme cold is forecast, spread a thin layer of Vaseline or other moisturiser on your child’s face. And not to worry as our Instructors will bring everyone in for hot chocolate breaks when it is really cold outside.

How should one pack for the day?
The trick here is to make things as simple as possible for your son/daughter. A well-labelled ski or snowboard bag will not only protect the equipment underneath the bus, but they also make it easy on mom or dad at the pick-up location as there is less chance of taking the wrong poles, skis or board. Also, send with a small boot duffel bag and help us educate your son/daughter to put everything in it once they get back on the bus, ie. boots, goggles, gloves, neck tube, loose clothing, etc... lunches and snacks can also be stored in here. Please put names on everything!

Youth & Teen Programs – LUNCHES & SNACKS:

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How does lunch work?
On the "Snow Kids" Mt. St. Louis Traveller, the kids have the option of joining the meal plan or bringing their own lunch. On the "Hawks" and "Hawks Plus" Mt. St. Louis Traveller, the kids may either buy their lunch in the cafeteria or bring their own.  Plastic bags are preferred to both paper and lunch boxes. On the Mt. St. Louis Traveller Programs, the chaperons will collect lunches on the bus from those who brought one. The kids will meet their chaperon in the chalet at lunch and pick-up their lunch. On the Blue Moutain Traveller Program, the majority buy lunch in the cafeteria. Those wishing to bring from home should put it in a locker when they arrive at the hill. On the Hawks, Hawks Plus, Raven, Raven Plus, and Raven X Press Programs, the kids can eat with whomever they choose. We ask parents of those on the Mt. St. Louis Traveller to refrain from sending lunches containing nuts or nut-bi products and to make sure all lunch bags are labelled!  For Christmas and Spring programs you may either send a lunch or your son/daughter can buy from the cafeteria.

Do the kids have a mid morning or mid afternoon break?
Our younger members will regularly be asked if they have to use the washroom and the instructor will oblige the kids whenever necessary. Snack breaks will also be accommodated at that time, though they will be limited to drinks and "quick" snacks. On our older kids programs, the classes will stay out for the duration of their lesson period unless the weather requires otherwise.

What about snacks for the ride home?
The kids on all programs are encouraged to bring drinks and nut free snacks for the bus ride home. Bottled water and / or juice packs are a particularly good idea. These can either be purchased in the cafeteria or brought with from home. If brought from home, they should be left on the bus, rather than lugged in and back out during the day.

Blue Mountain Badlands Terrain Park:

What is the Badlands Terrain Park?
Badlands is Ontario's premier terrain park for advanced skiers and snowboarders. The park has boxes, rails, wave walls, 1/4 pipes and a half pipe and a super pipe. Badlands Terrain Park is an advanced park; all riders/skiers must have a terrain park pass to enter the park

How do I get a Badlands Park Pass?
The procedure for park passes is as follows:

Riders/skiers:
Must attend a park orientation at our Safety Centre located between the Badlands and Century Express chairs (approximate ½ hour). Riders/skiers under 18 years of age must have a parent sign a release of liability (waiver). The fee for the park pass is $10.00 payable at the time of issue. With a valid park pass, users are entitled to discounts at various retail and food outlets. The pass is valid for the current season.

Snowhawks will mail you a Badlands Release of Liability form when you register. Parents should sign and witness the form and the child should bring the form to Blue Mountain on the first week of the Raven program. The Raven Instructor will take the child to the Badlands Safety Centre where he/she will hand in the form, attend the orientation session (if required) and obtain the pass. Please do not send Badlands forms back to Snowhawks. If you will be at Blue Mountain before the Raven program begins you may obtain your own pass.

Wednesday Adult Getaways– GENERAL:

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What is Snowhawks' teaching philosophy?
Snowhawks provides excellent skiing and snowboarding instruction in a safe and stimulating environment which promotes friendship, self esteem and physical fitness.  We believe that all skiers and snowboarders, from beginners to most advanced, should be challenged to develop their skills, and to develop confidence to ski and/or snowboard in all types of conditions and over diverse terrain.  We also believe that everyone can and should meet with success, so our instructors carefully evaluate the individual goals, capabilities and conditioning of eachof their students.  They plan lessons  to select the proper terrain, set reasonable goals and structure the learning at an agreeable pace. Above all, at Snowhawks, we pay close attention to the individual needs of each member to ensure that they are learning, having fun and feeling comfortable with others and with themselves.

May I bring a guest?
You may bring a guest on any Wednesday outing provided you book ahead to ensure that there is space on the bus. Cost of bringing a guest is outlined in the final information package mailed out in mid December.

If I registered for 4 Wednesdays and used them up, may I add a 5th or 6th?
Yes, you may add days incrementally.  There is a slight premium charged versus those who initially signed up for the full six.

If I register for 4 out of 6 Wednesdays, do I need to book them in advance?
No need. We are quite flexible! We’ll send you the schedule of all six outings and you simply show up for any four. No need to call ahead to confirm. Just be on time for the bus. We’ll have room for you.

What if an injury or illness precludes me from continuing with the program?
Provided that your purchased Cancellation Protection at the time of registration and you are unable to continue with the program due to medical reasons, you will be issued a full pro-rated refund (less a $50 deductible). A  note from a medical doctor is required. This, however, covers long-term injuries and not those such as flu and colds.

What is our make-up policy?
If you anticipate missing one or more of your outings on the 4 or 6 Wednesday package, for whatever reason, you may bring your spouse on a subsequent outing, or send them in your place.  Our feeling is that 4 out of 6 is sufficient flexibility and hence you may not have another member use your unused portion.

Wednesday Adult Getaways– BUS QUESTIONS:

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What kind of buses do we use?
Snowhawks uses only luxury coaches. All are equipped with washrooms and VCR / DVD's. Skis, poles and snowboards are stored underneath the bus for safety. Boots are stored under the seats to keep them warm. Our company of choice is Pacific Western who we have been with for over 15 years. There will always be a Snowhawks chaperon on the bus to greet you and they will have your name on their list. Ask the bus supervisor in the AM to ensure you are getting on a Snowhawks bus.

Can I be on the same bus as a friend?
Yes. If your friend gets on at an earlier stop, they can save you a seat. However, if your friend is on a different bus route, one of you would have to drive to a different stop to catch the other bus. Note, however, that our buses do fill and seats (and memberships) are available on a first come first served basis.

How long are the bus rides and when do they depart and return?
The Wednesday Adult Get-Away travels exclusively to hills in the Collingwood area and hence highway travel time is approximately two hours.  We typically arrive at the hill for 10:00 a.m. and leave at 4:00 p.m.  The typical day is therefore 8:00 a.m. to 6:00 p.m.

What if I am late for the bus?
The buses will attempt to be as prompt as possible. Other than the first week (where they will wait for 5 minutes), they will leave the designated stop at the times indicated. Should you miss the bus, your only option is to drive directly to the hill.

What happens when we arrive at the hill?
If you are very keen, you may have put your boots on as we approach the hill. In this case, we’ll get you your lift ticket quickly so you can enjoy a warm-up run or two. However, most prefer to change inside.  Within about 20 minutes of arrival, groups will gather at our appointed meeting place with their instructors.

Wednesday Adult Getaways– INSTRUCTION:

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Where does Snowhawks get their instructors from?
Most instructors join us from the ranks of various local ski and snowboard schools.  ALL are certified by the Canadian Ski Instructors’ Alliance ("CSIA") - the majority are Level III & IV, the Canadian Association of Snowboard Instructors ("CASI"), and/or the Canadian Ski Coaches Federation ("CSCF").

Can I be in the same group as a friend or partner?
Most definitely, provided that they are similar enough in ability and speed. It is unfair to hold up a whole group for one who is not at the level of the others. It is also unfair to have one put into a slower group just so they can be with their friend. If we feel that the group is not homogeneous enough, we do reserve the right to make changes for the benefit of all. Should this occur, there is still plenty of opportunity for free skiing or snowboarding with your friend in the afternoon.

Can I do a mix of skiing, snowboarding and/or snowblading?
Most definitely! Combo options mixing any two of skiing, snowboarding and snowblading are a feature of most mid-winter programs. The one drawback is that two sets of equipment are necessary. A rental option may be worthwhile in this case. On the full Wednesday Adult Getaway, you may mix skiing and snowboarding half and half.

I haven’t skied in years! I’ve changed. The equipment has changed. Will there be a group for me?
Definitely! You are not alone. Many Snowhawks members enjoy returning to the sport after a long absence and they build both confidence and friendships by joining a small group of others in a similar situation. Working with a Snowhawks instructor, everyone develops at a pace with which they feel comfortable, and there is always the possibility of starting slowly, then joining a quicker group once you rediscover your ski legs.

I have never skied (or never snowboarded). Is it too late to get started?
Of course not. Besides, look at the bright side....You have no bad habits! Working with an instructor from the start, your progress will surprise you, and it will only be limited by the number of Wednesdays you can free up for Getaways! And do feel free to contact us to discuss equipment and clothing considerations in the pre-season.

Who has an all-day lesson, who has a half-day lesson?
On the Wednesday Adult Getaway you’ll join a morning group and your instructor will guide you over the most suitable terrain of the various centres that we visit. Your instructor is available all day, so after lunch, you may continue with the group, or feel free to head out on your own to free ski or snowboard with a buddy. There are no additional costs involved.

Wednesday Adult Getaways – EQUIPMENT & DRESS:

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Where should I get equipment?
Snowhawks is sponsored by Sporting Life and anyone who has ever shopped there will tell you that their service is second to none. On top of that they will offer additional incentives to Snowhawks members.

Do be somewhat leery of second hand stores and ski/snowboard swaps. If you buy from those places, go with someone who knows equipment and make sure you pay close attention to the ski bindings. Snowhawks has limited sets of rentals available as well. You simply arrange for a personal fitting, pick up the equipment in the Fall, use it for the season, and then return it to us in the Spring.

What equipment should I get?
Technological advancements have rendered ski equipment so much more efficient than even five years ago...and much more comfortable too. Everyone is talking about "shaped" skis, but make sure to buy the right shape! There are different profiles and stiffness for skiers at different levels. If in doubt, work with a reputable retailer (such as Sporting Life), and do feel free to consult with Snowhawks. When it comes to ski boots, go for comfort, and avoid the most common error - don’t buy boots that are too stiff! If you can’t flex them in the warm shop, you certainly won’t be able to flex them on the cold slopes.

How should I dress for the day?
Definitely keep an ear tuned to the weather forecast, and don’t worry about wearing too much; you can always remove layers as the day progresses. Basics include: a single pair of good socks (thermal), long johns (polypropylene wicks water away from the body while keeping the heat in), gloves or mitts (mitts for sure on a colder day), warm-up pants/overalls, a turtle-neck, sweater or sweatshirt, a neck tube, a good hat (double-layered around the earband) and a good waterproof breathable jacket. Snowboarders prefer more loose fitting clothing with reinforced knees and butt. Sunglasses and/or goggles are also necessary at all times.

How should one pack for the day?
The trick here is to make things as simple as possible. A well-labelled ski or snowboard bag will protect the equipment underneath the bus and also make it easy on you at the pick-up location as there is less chance of taking the wrong poles, skis or board. Also, use a boot duffel bag to put everything in once you get back on the bus (ie. boots, goggles, gloves, neck tube, loose clothing, etc.).

Wednesday Adult Getaways – LUNCHES AND SNACKS:

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How does lunch work?
You may either buy lunch in the cafeteria or bring your own. If you bring your own, you may store it in the cafeteria. Some hills require those bringing lunch to east in their "brown bag" area.

Aprés Ski/Snowboard...Snowhawks Tradition 
Each day at approximately 3:00 Snowhawks has our aprés ski / snowboard party. This is a chance for our members to relax and mingle before we have to get on the bus. If the conditions are great and you still have the legs ... feel free and stay out to enjoy those last runs.

 
 
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