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Policies - Ottawa Programs
Registration Acceptance |
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- Registration acceptance is on a first come basis.
- A signed and properly completed Registration Form is required along with the appropriate cheques or money orders.
- Spaces may be reserved by phone or e-mail provided that the signed Registration Form and cheques are received within five business days.
Refund Policy & Cancellation Protection |
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There is a $75 administration charge for cancellations prior to Dec. 1, 2010 (Feb. 15, 2011 for Spring Break Programs). No refunds after these dates other than for unused lift tickets and rental equipment, unless Cancellation Protection is purchased.
Cancellation Protection allows for a full, pro-rated refund less a $50 deductible, in the event that a member is unable to commence or continue with a program for medical reasons (a note from a physician is required). Colds and flu are excluded (see Make-up Days below). Cancellation Protection must be purchased at the time of registration.
This policy does not apply to the Skiing & Snowboarding in Schools program.
Missed Days |
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- There are no refunds for missed days.
- On youth programs, make-up days are available where space permits. This requires a participant to attend on a Sunday in place of a Saturday, or vice versa, or double up on both a Saturday and a Sunday one weekend, or participate one day over the Spring Break. However, all of these options are only available if space (on the coach) permits. As well, a small charge may apply to cover lift ticket differential should a missed trip be made up at a significantly more expensive centre.
- Those registered on our Wednesday Adult Getaway may replace themselves with an alternate if they plan to miss an outing. Or they may bring along a guest on a subsequent outing. However, other registered program members may not serve as alternates or guests. Also, these make-up options are subject to availability of space on the coach. Finally, a small charge may apply to cover lift ticket differential should a missed trip be made up at a significantly more expensive centre.
- Members seeking a first make-up day will be given priority over those requiring second or third make-up days.
- There is no carry over to future years for make-ups.
This policy does not apply to the Skiing & Snowboarding in Schools program.
Skiing & Snowboarding in Schools Programs |
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Skiing & Snowboarding in Schools programs (i.e, after-school evening programs) differ from Snowhawks’ youth weekend and March Break programs. The two Policy sections above – Refund Policy & Cancellation Protection, as well as Missed Days – do not apply for Skiing & Snowboarding in Schools. In their place, please note the policies listed below, as well as the following sections - Returned Cheques, Privacy, Helmets & Wristguards, and Rules for Members – which do apply.
- Refunds are available for cancellation in advance of 30 days before program start; however, this will incur a $20 administrative fee.
- No refunds for cancellation within 30 days of program start, or for missed outings, except for withdrawal from the program for medical reasons (note from physician required); withdrawal from the program is subject to a $20/day hold-back to defray bus and other program costs.
- Rental equipment not returned will be charged to the member at replacement cost.
- If a member makes use of their own season lift pass on any outing, a refund valued approximately at the cost of a group rate lift ticket may be issued at the conclusion of the program.
Returned Cheques |
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Will be subject to a $20 administrative fee.
Our commitment
to privacy
Protecting your privacy and the confidentiality
of your personal information is fundamental to the way we do
business at Snowhawks. To us, providing you with the best client
service includes handling your personal information with great
care and respect.
Your
privacy protection is assured
By signing your Registration Form, you
consent to provide us with your personal information. In turn,
we agree to protect the privacy of that information in compliance
with the Canadian Personal Information Protection and Electronic
Documents Act. Since January 1, 2004, this Act requires every
organization to obtain the consent of individuals before collecting,
using or disclosing personal information in the course of
a commercial activity. The Act sets down the ground rules
for how Snowhawks can collect, use or disclose your personal
information.
Using your personal information to
your advantage
As a Snowhawks client, you have entrusted
us with your personal information such as your name, address,
phone number, birth date, medical information, etc. We use
this information to communicate with you, provide medical
information in the course of caring for our members, and act
as required or authorized by law.
How we protect your
information
We protect your information at all times
with appropriate safeguards and security measures. Our strict
security standards protect our systems and your personal information
against unauthorized access or use. Access to your file is
restricted to our personnel or select representatives.
Helmets & Wristguards |
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- Helmets are mandatory for all members on Snowhawks Ottawa youth programs.
- Helmets are strongly recommended on Snowhawks adult programs.
- Wristguards are mandatory for all beginner snowboarders on all Snowhawks programs; they are also highly recommended for those beyond the beginner level.
Rules for Members |
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At Snowhawks, we believe in respect for all
including all members, Snowhawks staff, chauffeurs, hill staff
and the general public. In addition, safety is a concern
to all and thus rules regarding safe skiing, snowboarding
and general conduct must be respected.
General Rules:
- If a member bullies others, jeopardizing their emotional and/or physical safety, we will contact the parents and follow up with consequences. Dismissal may result from bullying.
- Behavior or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
- Members are not permitted to possess and/or consume alcohol or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
- Children and teens may not smoke cigarettes. So doing
may result in dismissal from the Program.
- If a member is dismissed from the Program for breaking the aforementioned rules, there will be no refund of fees.
Alpine Responsibility Code
- There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.
- Always stay in control. You must be able to stop or avoid other people or objects.
- People ahead of you have the right-of-way. It is your responsibility to avoid them.
- Do not stop where you obstruct a trail or are not visible from above.
- Before starting downhill or merging onto a trail, look up-hill and yield to others.
- If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
- Always use proper devices to help prevent runaway equipment.
- Observe and obey all posted signs and warnings.
- Keep off closed trails and areas.
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